Frequently Asked Questions
Everything you need to know about our scents and services.
What is the source of your ingredients?
ELOREA is committed to sourcing high-quality, sustainable ingredients inspired by the heritage of the Korean peninsula. All our fragrances are vegan, cruelty-free, and formulated without parabens or phthalates.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout for those who need their products sooner.
Can I return a fragrance if I don't like it?
We offer a 30-day return policy for unused and unopened products. To ensure you love your scent before committing, we recommend starting with our Discovery Set which includes a credit toward a full-sized bottle.
Do you ship internationally?
Currently, we ship to the United States and select international territories. Please check our shipping page for a full list of available countries and associated customs fees.
How should I store my perfume to ensure longevity?
To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations, such as a bedroom dresser rather than a bathroom.
Are your products safe for sensitive skin?
While our products are formulated to high safety standards, we recommend performing a patch test on a small area of skin before full application if you have known sensitivities or allergies.